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Accessible content experts

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Access is not a game: the problem with empathy labs
7 May 2026, 14:22
I have complicated feelings about empathy labs. On the one hand, empathy is a good thing. Labs where people can test things are a good thing. But there’s a massive disconnect between intention and delivery.
Why you should not use staff with access needs to test the accessibility of your products and services
14 Mar 2025, 12:36
Although it’s tempting to ask disabled staff to test whether products and services are accessible, and you’re asking with good intentions, here are several reasons why you should stop.

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